Record Number Staying at Ala. Campground
The Decatur, Ala., Parks and Recreation Department reports campers are staying at the Point Mallard Park campground in record numbers, according to The Decatur Daily.
In 2006, the campground registered its highest revenue year, bringing in $328,000. This amount smashed the previous record intake in 2004 by $61,000.
The current fiscal year’s revenue, October 2006 to September 2007, is set to shatter the numbers from last year, Parks and Recreation Director Jeff Dunlap told the Parks and Recreation board on July 19.
“The campground is staying packed,” Dunlap said. “This year we’ve already exceeded last year’s numbers.”
Dunlap credits the high quality of customer service and the new reservation system.
The constant availability of campground employees appeals to campers, he said.
“Customer service is everything, and the campground workers are out there 365 days a year, 24 hours a day to answer every need.”
Campers recognize and appreciate the service. The majority of complimentary letters Point Mallard receives praise the staff and services, said Parks and Recreation Marketing Coordinator Julianne Lowman.
Tara Mitchell, who travels across the country because of her husband’s job, applauded the campground service.
“This is one of the top campgrounds I’ve stayed at because of the upkeep,” she said. “My favorite service is the valet trash. … All you have to do is set it out, and they’ll pick it up.”
The proximity of attractions, such as the water park and bike trail, also draws visitors.
In 2005, Parks and Recreation implemented a policy allowing people to reserve camp sites in advance. The reservation policy caters to campers from outside Decatur who want to be sure they’ll get a site.
“The campground is unbelievable,” Dunlap declared. “We’ve still got three of the biggest months ahead of us.”