RVDA Honors 17 RV Makers with Quality Circle Awards

August 1, 2011 by   - () Leave a Comment

RVDA to honor DSI award recipients.

The Recreation Vehicle Dealers Association (RVDA) will honor 33 RV brands built by 17 manufacturers with its Quality Circle Award during the RV Dealers International Convention/Expo on Oct. 5 in Las Vegas.

The awards will be presented during “Celebrate Excellence: An All-Industry Gala” at the Rio All-Suite Hotel & Casino, according to a news release.

To qualify for the Quality Circle Award, brands/manufacturers must receive at least 15 dealer responses and score 80% or above in overall dealer satisfaction in the association’s 18th Annual Dealer Satisfaction Index (DSI) survey.

“The DSI Quality Circle Award recognizes the high level of commitment these manufacturers show toward their dealer business partners,” said RVDA Chairman of the Board Tim O’Brien of Circle K RVs in Lapeer, Mich. “Their commitment to continuously improving products and processes ultimately helps dealers serve customers better. We look forward to honoring these outstanding manufacturers at the convention this year.”

The towable RV brands/manufacturers receiving awards are (in alphabetical order): Coachmen Freedom Express/Freedom Express LTZ; Dutchmen Aspen Trail, Coleman, Dutchmen Kodiak and Dutchmen Voltage; EverGreen RV; Jayco Eagle/Folding Campers/Jay Feather/Jay Flight/Pinnacle; Keystone Cougar/Montana/Mountaineer/Laredo/Alpine/Avalanche/Bullet/Fuzion; KZ Coyote/ Durango/Inferno/MXT/ Sportsmen/Sportsmen Classic/Spree/Spree Escape; Lance Travel Trailers/Truck Campers; Northwood/Outdoors RV; Palomino Travel Trailers/Fifth Wheels; Prime Time LaCrosse/Tracer/Crusader; and Skyline Travel Trailers.

The motorized RV brands/manufacturers receiving awards are (in alphabetical order): Forest River; Jayco/Entegra; Newmar; Pleasure-Way; Roadtrek, Tiffin; and Winnebago/Itasca/Era.

Five towable brands will receive DSI Honorable Mention awards for receiving scores of 80% or above in overall dealer satisfaction from 10 to 14 responding dealers. They are (in alphabetical order): Airstream, Dutchmen Rubicon; Jayco Skylark; Skyline Ultra-lites; and Starcraft Autumn Ridge.

The 18th Annual DSI survey was conducted between April and July 2011. Four hundred and eighty-four dealers responded this year and provided 2,509 brand ratings.


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