ARVC Highlights Conference Speaker Staff
Campers want entertainment. Management wants profits.
So how do campground operators discover the sweet spot where these two goals meet and create staff training models that meet both ends?
That will be the topic of Karen Brucoli Anesi’s seminar on human resources training at the Outdoor Hospitality Conference & Expo, which takes place Nov. 30 to Dec. 2 in Savannah, Ga., according to a news release from the conference sponsor, the National Association of RV Parks and Campgrounds (ARVC)
“I’m going to ask them to apply information differently so staff changes how they see their jobs and their performance,” said Anesi, a regent and instructor of guest relations and conflict management at the National School of Campground Management, who co-owns Lock 30 Woodlands RV Resort and Campground in Lisbon, Ohio.
One of the things she’ll discuss is formalizing and reinforcing “lessons of the day” through team huddles. “This isn’t significantly different from what Walmart uses to pull ‘associates’ together with a cheer when they send their diverse slate of teens, senior citizens, mid-level managers and seasonal part-time help all down the same road together to sell bananas, skateboards, snow tires and shampoo,” Anesi said.
“Every campground has that which unites its staff in the overall mission. Yet training seldom embraces that. I’m hoping my class will be able to demonstrate the value of playful, recreational, ongoing staff training.”
And if the human resource challenges at your park need more than a different approach to staff training, you might also be interested in attending Dr. Becky Winkler’s seminar on team development.
A Charlotte, N.C.-based organizational psychologist, Dr. Winkler plans to demonstrate exercises that can help staff members improve their communication with each other without hurting each other’s feelings or creating tension in the work environment. One of the biggest problems in any business, she said, is a lack of communication or a failure to communicate effectively. Dr. Winkler’s session will empower park operators to improve communication among their various team members.
Held at the Westin Savannah Harbor Resort & Spa and the Savannah International Trade and Convention Center, ARVC’s Conference and Expo will feature 43 educational seminars, more than twice the number of any previous ARVC conference.
Other seminar topics will include marketing through social and mainstream media, Google analytics, risk management and prevention, employment and cyber liability issues, as well as electric car charging and other green opportunities for campgrounds. It will also feature the campground industry’s largest tradeshow, with vendors showcasing the latest products and services for park operators across the country.
Based in Denver, ARVC is the national voice of the outdoor hospitality industry. For more information, visit www.arvc.org.