RMS Taking Front Desk Management System to ARVC Expo
In the eight years that Pamela Wright has spent managing and marketing RV parks and resorts, she has never found a front desk management system capable of slicing and dicing guest information for customized marketing campaigns.
Wright is one of a growing number of RV park operators who have discovered the new front desk management system by RMS North America, which park operators can take for a test drive next week during the National Association of RV Parks and Campgrounds' (ARVC) Outdoor Hospitality Conference & Expo in Savannah, Ga., according to a news release.
“What I found is that the RMS system works more like a database for a hotel,” said Wright, who works as general manager for National Resort Communities.
The RMS system simultaneously manages reservations taken over the phone and online through multiple websites. It also has built in features that facilitate dynamic pricing of campsites, accommodations and boat slips, based on real time demand as well as detailed audit trail functions.
“I can track which transactions were made under which employee I.D.,” Wright said. “I can also track the effectiveness of the people doing the work and where I need to train them further.”
The RMS system is also ideal for managing park models and other rental accommodations. “I can use it to track which park models need cleaning and which ones are ready to rent,” Wright said, adding that the RMS system is as helpful at managing staff as it is at managing reservations and other front desk functions.
“We’re really looking forward to being able to show campground, RV park and resort operators what RMS can do for them and how it can simplify and improve their management and marketing capabilities,” said Tom Chiarello, vice president of business development for RMS North America. He said RMS will have several staffers and computers on hand at next week’s Outdoor Hospitality Conference & Expo so that park operators can see for themselves what the RMS can do.
Originally developed in Australia, RMS NORTH AMERICA has spent several years testing and refining its new property management system specifically for North American RV resorts, campgrounds, private motorcoach resorts, outdoor recreation facilities, marinas, motels and hotels.
About RMS North America:
Based in La Jolla, Calif., RMS North America is a world leader in state-of-the-art property management and online reservation solutions for RV resorts, campgrounds, private membership resorts, outdoor recreation facilities, marinas, motels, and hotels. RMS currently has over 3,000 customers worldwide in Australia, New Zealand, the United Kingdom and several other countries.