Ohio District Partners with Leisure Interactive
The Muskingum Watershed Conservancy District (MWCD), based in New Philadelphia, Ohio, has awarded a multi-year contract to Leisure Interactive LLC for development of an online reservation system to service the MWCD’s recreation programs beginning next year.
The move comes in response to evolving consumer expectations and the desire to deliver a new level of customer service for longtime seasonal guests and a new generation of campers and visitors, according to a news release.
Leisure Interactive’s Hercules system was selected after an extensive interview process and the review of proposals from a variety of very capable vendors. The selection was influenced by a number of factors, including flexibility, customer experience, easy customization and most importantly, the SaaS (software as a service) solution.
Hercules is a reservation and property management software solution designed specifically for campgrounds, RV parks and outdoor recreation. It is a product of Leisure Interactive, a leader in outdoor recreation and hospitality software and the developer of the first real-time online reservation system for commercial campgrounds.
“Leisure Interactive LLC’s Hercules Property and Reservation Management System was selected because it offered a flexible solution that could be tailored to our specific needs and deployed quickly,” said Scott D. Barnhart, MWCD chief of recreation, “SaaS means we always have the latest version of the software without the expense or hassle of maintaining servers and software, or requiring specially trained IT or support staff.
“Plus, we will be able to improve the visitor experience by allowing guests to know they have a confirmed space before they arrive. Online reservations will streamline the check-in process, allowing guests to pay in advance online and free up staff time to focus on delivering an exceptional experience.”
“When we received the request to submit a proposal from MWCD we knew we could deliver exactly what they were looking for in the time frame they needed it delivered,” said David McKnight, COO, Leisure Interactive. “With Hercules, we were able to customize a solution for MWCD and get it up and running in about a third of the time it takes to deploy locally installed software.”
Visitors to the MWCD recreation facilities will begin enjoying a new level of customer experience early in 2013. Campers will be able to reserve guaranteed spaces in advance of arrival, pay online using a credit or debit card and begin enjoying their vacation the moment they arrive.
About the MWCD
The MWCD, a political subdivision of the state, was organized in 1933 to develop and implement a plan to reduce flooding and conserve water for beneficial public uses in the Muskingum River Watershed (shown in yellow in the log above), the largest wholly contained watershed in Ohio, covering about 20 percent of the state.
Since their construction, the 16 reservoirs and dams in the MWCD region have been credited for saving more than $10 billion worth of potential property damage from flooding, according to the federal government, as well as providing popular recreational opportunities that bolster the region’s economy.
A significant portion of the reservoirs are managed by the MWCD and the dams are managed for flood-risk management by the federal U.S. Army Corps of Engineers (USACE).