Lemonis’ Secret to Success: ‘Go Get It Yourself’
Editor’s Note: Most small businesses start with a dream, but getting rich off an idea isn’t easy. As CEO of Camping World Inc. and Good Sam Enterprises LLC, Marcus Lemonis, the host of CNBC Prime’s “The Profit,” shares how he made millions by taking the phrase “go get it yourself” to heart. The following store is courtesy of CNBC.com. Click here to watch a video.
As the CEO of Camping World Inc. and Good Sam Enterprises LLC, Marcus Lemonis became a multimillionaire and a trailblazer in the recreational vehicle (RV) industry.
Born in Beirut and adopted by a family that owned two car dealerships in Florida,Lemonis, who hosts CNBC Prime’s new reality series “The Profit,” says he definitely did not grow up with a silver spoon in his mouth.
“I would say that my parents, they’re very generous,” he said. “They gave me an education. They took me on vacations. But they were very matter-of-fact that if you want something, don’t come asking us for it, go get it yourself.”
And so he did. Lemonis always knew he wanted to be in business because he likes cash, and after graduating from college, he began working at a car dealership. But it was a conversation with family friend Lee Iacocca that set him on his current path.
Lemonis recalls Iacocca telling him, “Look, you can be in the car business forever; you’re just going to be a number.”
Then Iacocca pointed Lemonis toward the RV industry.
Find a great opportunity and seize it
When Lemonis dove into the RV business in the early 2000s, it was ripe for the picking.
“At the time, the RV business was very fragmented. And … the actual brand Camping World [was] started in 1966 by somebody else. And it started as a catalog business with very few stores,” Lemonis said.
With few barriers for entry, and operating with the thought that people will always want to enjoy the outdoors and camping, Lemonis began buying private RV dealerships, eventually rolling them into the Camping World brand, which had only 30 stores at the time.
In 2010, he combined Camping World with the travel club Good Sam Enterprises. The consolidated company is expected to earn $3 billion in 2013. Under his leadership as chairman and CEO, Camping World is set to expand to 115 locations.
“Today, what we have is the single-largest RV and camping company that the world has ever known. Bigger than any manufacturer, bigger than anything,” Lemonis said.
Remaining successful by being accessible
Lemonis intentionally makes himself accessible to his customers and employees, including his email on posters in stores and in catalogs and magazines.
“It’s been a secret recipe of ours. If the customer feels they can access you, they feel closer to you, and they have an affinity to do business with you,” he said.
Congruently, if employees know customers can easily reach the boss, the associates perform better because they’re being held accountable, he said.
“It’s a very dangerous marketing plan, but it’s one that I’ve had for years and I’ll never get away from it,” Lemonis said. “It’s just the secret.”