Glitch Hits Camping Reservations

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March 6, 2014 by   - () Leave a Comment

It wasn’t exactly a smooth start to the first day of campsite booking through Saskatchewan’s provincial government's Reserve-A-Site, radio station CJME reported.

The launch of campground reservation season kicked off on Monday (March 3) for a group of parks in the north/northwest region of the province, and many customers were either kicked out of the system, were charged for sites not booked, or a combination of the two.

According to Mary-Ann Wihak, director of visitor experience with Saskatchewan parks, culture and sport, it was due to a “technical interface issue” between their reservation system and payment processing. It was brought on because of the high volume of users trying to log on.

“And that created some over charges to a number of customers’ credit cards. In some cases there were, sort of, multiple attempts by the customer to secure that site, so we had a few customers that had a fair number of charges on their credit card,” Wihak explained.

“We do have a number of folks who have indicated that they believed they did have the [camp]site in their shopping cart and then when they went to the payment processing that it wasn’t successful and came back to find that the site had been booked by another customer,” she added.

As soon as they became aware of the issue they started working with their service providers to fix that and contact customers that there was an issue. She said they are currently on putting refunds onto customers’ credit cards.

However, as of Wednesday it looks like things are getting slowly back on track.

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