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GuestReviews Lists 2014 Grade-A Parks

February 18, 2015 by   - () Leave a Comment

GuestReviewsComTransSmallOnly 34 out of about 4,000 campgrounds, RV parks and resorts across America received all around ‘A’ ratings in GuestRated.com consumer surveys completed in 2014.

Bob MacKinnon

Bob MacKinnon

“If you do the math, that amounts to fewer than one in 100 campgrounds, RV parks and resorts receiving all around ‘A’ ratings in our consumer surveys,” said Bob MacKinnon, a former Disney Company executive who founded GuestRated.com, the nation’s most thorough online rating system for public and privately owned and operated campgrounds.

Indeed, while online surveys typically give consumers the ability to post their comments, most online survey forms ask consumers to rate only a few things, like value, location, cleanliness and service. GuestRated.com, by contrast, solicits consumer feedback on 55 different guest satisfaction questions in addition to providing consumers the ability to post written comments and suggestions.

“We drill down to specifics with our surveys,” MacKinnon said. “For example, we ask, ‘How clean were the showers compared to the toilet areas? Was the bathroom well stocked with supplies? What was the attitude of staff? Did staff have a professional appearance? Were they quick and efficient? How would you rate the safety and security of the park?’ ”

Ultimately, MacKinnon said, GuestRated.com aims not only to provide consumers with meaningful reviews that can help them identify the best campgrounds, but provide campground operators with letter grades covering every aspect of their park so that they know where to prioritize their improvements and create a better guest experience.

“Sometimes campgrounds have terrific facilities, but their staffing needs attention, or vice versa,” MacKinnon said. “Or maybe the park’s facilities and staffing are very good, but their reservation process needs attention. Our surveys help park operators zero in on the trouble spots that don’t show up in most online survey forms.”

In 2014, consumers filled out more than 30,000 surveys involving nearly 4,000 public and privately owned and operated campgrounds across the U.S.

But while the vast majority of the nation’s campgrounds do not receive overall “A” ratings, there are several across the country who have received overall “A” ratings several years in a row. Here is a listing of the latest “A” rated parks:

Former Walt Disney Co. executive Bob MacKinnon established GuestReviews services in 2007 as a way to help campgrounds measure guest satisfaction and prioritize improvements.

Consumers can submit online reviews for parks they have camped at by visiting GuestRated.com.

Review results are also widely promoted by various campground directory websites, including Camping.com, Campgrounds.com, Camp-California.com, NYCampgrounds.com, TexasCampgrounds.com, and GoCampingAmerica.com.

 

 

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